CleanlinessPolicy

Travel Update

We want guests to feel safe, comfortable, and confident while staying with us. As seasoned hospitality and food & beverage professionals, we have taken precautions and preventive measures in line with World Health Organization (WHO) and Centers for Disease Control (CDC) recommendations along with State, Federal, and local guidelines to ensure that a clean, safe, and healthy environment is provided for our guests and staff.

As we continue to monitor the constantly changing situation surrounding COVID-19 and modify our operation as needed, please check our website for updates. If you have any questions or concerns, please email us at info@hiddenpondmaine.com.

We look forward to welcoming you! 

Frequently Asked Questions

What are the current travel requirements in Maine?

  • Please review all of the current state travel requirements at Maine.gov.
  • As of May 1, 2021, Maine no longer requires proof of a negative test or quarantine for travelers to the state. 

Do I have to wear a mask?

  • Beginning May 24, 2021, the State of Maine will adopt the U.S. Centers for Disease Control and Prevention’s (U.S. CDC) new guidance which allows fully vaccinated Americans not to wear face coverings indoors. Consistent with the U.S. CDC’s guidelines, it is recommended that residents and visitors to Maine who are not fully vaccinated wear face coverings in indoor public settings. The U.S. CDC requires people to wear masks on all planes, buses, trains, and other forms of public transportation.
  • The Governor’s order requires people to wear cloth face coverings in public places where physical distancing is difficult to maintain, as recommended by the U.S. CDC. The order identifies public settings as:
    • Indoor spaces that are accessible to the public such as grocery stores, retail stores, pharmacies and healthcare facilities.
    • Outdoor spaces such as playgrounds, busy parking lots, and other areas such as lines for takeout service where the public typically gathers in a smaller area.
    • Public transportation such as a taxi, Uber, Lyft, ride-sharing or similar service or ferry, bus, or train.
    • Any semi-enclosed transit stop or waiting area
  • Under the order, cloth face coverings are not required for children under age 2, a child in a child care setting, or for anyone who has trouble breathing or related medical conditions, or who is otherwise unable to remove the mask without assistance.  

What’s open in Kennebunkport?

Everything! Restaurants, shopping, art galleries, and the beautiful Maine beaches are all open for business and excited to welcome you.

If my test comes back positive, will I be able to get a full refund?

Please contact our Reservations Department at 1-800-573-7186 for details.

Where can I get a test?

Testing sites are available throughout the United States. The Maine DHHS recommends searching the Covid-19 Get Tested Website for a listing of test sites near you.

person washing their hands

Hygiene

    • Our employees have undergone specific Coronavirus training to ensure the highest levels of health & safety and hygiene procedures.
    • Employees must have their temperature checked before entering the workplace.

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interior of lobby with front desk staff sitting behind the desk with a face mask on

Physical Distancing

Our role in the hospitality industry has always been to bring people together — but until it is safe to do so, we ask that you stay at least six feet away from others not traveling with you while in public spaces.

  • In high-traffic areas, we have added floor markings and signage, and restaurant and bar seating has been modified. 
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detail image of an accommodation key

During Your Stay

To expedite the check-in process, please contact the hotel prior to your arrival to ensure we have all your necessary information such as all guest names occupying the room, mobile phone number, and email address on-file.

person dispensing hand sanitizer

Arrival Experience

All guests will be asked to utilize hand sanitizer located throughout the property, wear a mask at all times they are outside of their room (subject to local ordinances), practice physical distancing, and limit contact with employees as much as possible.

  • Employees will not open doors of cars, taxis, or Uber/Lyft rides.
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exterior image of resort bmw

BMW X7 House Car

  • In partnership with BMW, a BMW X7 house car is available for complimentary guest shuttle service within Kennebunkport.
  • Guests that are not traveling together are to keep at least one empty row in between them and other riders.
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disinfectant being sprayed on a surface

Cleaning

  • We are spending extra time ensuring your room is 100% sanitized for your arrival and our staff will avoid entering a room that has been sanitized.
  • Our disinfectant products meet EPA criteria for use against SARS-CoV-2, the virus that causes COVID-19.
  • Rooms are sanitized following strict cleaning procedures with attention to high-touch surfaces.
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